Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

At Aurevia Essentials, customer satisfaction is our priority.

Returns & Replacements

We offer replacements or refunds only in the following cases:

• Product received is damaged during transit.

• Product received is defective.

• Wrong product was delivered.

To be eligible for a replacement or refund, customers must contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, personal care and hair care products cannot be returned once opened, used, or tampered with.

Refund Process

Once the issue is verified by our support team, the refund will be processed to the original payment method within 5-7 business days.

For Cash on Delivery (COD) orders, approved refunds will be transferred directly to the customer's bank account.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Information

Aurevia Essentials

Email: imaginbusiness@gmail.com

Phone: +91 8142410037

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM IST